REFUND POLICY
Returns Guarantee
If for any reason you are unhappy with your purchase, i.e. the item
you have ordered is faulty, defective or you've had a change of
heart you must return it to us in its original condition within
60 days of receipt for a prompt replacement, exchange or refund.
Should the unit be damaged or scratched a deduction will be made
to your refund.
Returns
Simply call us on 0870 1608 124 (local rate) or +44 (0)1425 638169
(national rate) and one of our customer support team will issue
you with a Returns Authorisation Code that will enable us to process
your return quickly and efficiently. You must obtain a Returns Authorisation
Code before sending anything back to us or we will not be able to
process your return.
Refunds, replacement and exchanges: A refund,
replacement or exchange will be processed within 7 working days
of receipt of the returned item(s) by Air Ion Technologies Ltd.
A refund will be made in the same form of payment that was used
to make the initial purchase. Please note that item(s) that are
returned to us that are not due to our error will have the return
shipping costs deducted from the refund.
Please note, in all instances Air Ion Technologies
Ltd shall not be liable for incidental or consequential damages
or expenses, including but not limited to lost profits or other
economic or commercial losses. This warranty does not affect your
statutory rights.
Complaints Procedure
Air Ion Technologies Ltd takes its relationships with customers
very seriously, and we expend a great deal of effort ensuring that
we keep you happy. We aim to reply to emails within one working
day of receipt, whether they're enquiries or complaints. If email
is too impersonal, we encourage you to phone us on 0870 1608 124
(local rate) or +44 (0)1425 638169 (national rate), where our customer
support team will gladly be of assistance.
Registered Office: 10 Linford Close New Milton Hants
BH25 5RL UK. Registration number: 4469450 England
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